{"id":79164,"date":"2021-06-02T05:15:29","date_gmt":"2021-06-02T05:15:29","guid":{"rendered":"https:\/\/globalroadtechnology.com\/\/?page_id=79164"},"modified":"2023-11-08T02:27:45","modified_gmt":"2023-11-08T02:27:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/globalroadtechnology.com\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”5″ bottom_padding=”6″ back_color=”color-wayh” back_image=”78856″ back_repeat=”no-repeat” back_position=”center bottom” overlay_color=”color-wayh” overlay_alpha=”60″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_horizontal=”left” gutter_size=”0″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”5″ mobile_width=”0″ css_animation=”right-t-left” animation_delay=”200″ width=”7\/12″][vc_custom_heading text_color=”accent” text_weight=”700″]GRT[\/vc_custom_heading][vc_custom_heading text_color=”color-xsdn” heading_semantic=”h1″ text_size=”h1″ text_weight=”700″ text_height=”fontheight-973337″ separator=”yes” separator_color=”yes”]FAQs[\/vc_custom_heading][vc_empty_space empty_h=”1″][vc_custom_heading text_color=”color-xsdn” heading_semantic=”h3″ text_size=”h3″ text_weight=”300″ text_height=”fontheight-163557″]Looking for a dust, soil or a water management solution but still have questions before placing an order? Refer to the frequently asked questions below.[\/vc_custom_heading][vc_empty_space empty_h=”1″][\/vc_column][vc_column column_width_percent=”100″ gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_visibility=”yes” medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”5\/12″][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”1″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_fixed=”yes” shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”4″ shift_y=”0″ limit_content=””][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ sticky=”yes” width=”2\/3″][vc_empty_space empty_h=”2″ medium_visibility=”yes” mobile_visibility=”yes”][vc_custom_heading text_color=”accent” text_weight=”300″]Get more understanding about our company, product applications, distribution, logistic solutions, accounts and support.[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”0″ override_padding=”yes” column_padding=”3″ style=”dark” back_color=”color-773625″ overlay_alpha=”50″ shift_x=”0″ shift_y=”-5″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xs” shadow=”xl” shadow_responsive=”yes” width=”1\/3″ css=”.vc_custom_1596190814671{padding-right: 40px !important;padding-left: 40px !important;}”][vc_single_image media=”79165″ media_width_percent=”100″][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=”2″][vc_empty_space empty_h=”2″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_tabs vertical=”yes”][vc_tab gutter_size=”2″ column_padding=”2″ title=”General” tab_id=”1622610931-1-52″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is GRT known for?” tab_id=”1622610931-1-35″][vc_column_text]We are an international, engineering and technology company focussing on providing innovative products and solutions for the mining, civil, agricultural, resources, land development, and environmental management sectors. GRT\u2019s industry-leading technology is proven to drive process efficiency, deliver sustainable infrastructure outcomes, and improve community health, safety and environmental outcomes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where are you located and where do you operate?” tab_id=”1622610931-2-82″][vc_column_text]GRT\u2019s head office is in Queensland, Australia and we operate nationally and internationally. We have distribution partners and agents in a number of countries and jurisdictions including Australia, New Zealand, Brazil, India, European Union, Kuwait, UAE, Oman, and North Africa.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you have ISO accreditation?” tab_id=”1622614129106-2-9″][vc_column_text]Yes, we do have a quality management system that is ISO 9001:2015 accredited.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Are your products safe for workers and the environment?” tab_id=”1622614300698-3-10″][vc_column_text]Yes, our products are non-hazardous, non-dangerous goods. Our products and systems are designed to improve the safety of workers and protect the environment. Ecotoxicity, Food Safety\u00a0 and WHS testing has been undertaken by GRT and independently verified.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you provide on-site services along with the products?” tab_id=”1622614410525-4-0″][vc_column_text]Yes, GRT does supply products and services. For complex installations, GRT will support the customer with on-site technical advice and where necessary, project delivery. We also have a network of distributors and approved contractors who can provide local support.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is an IBC?” tab_id=”1622614410525-4-0″ slug=”https:\/\/globalroadtechnology.com\/\/faq\/-what-is-an-IBC?”][vc_column_text uncode_shortcode_id=”257566″]Intermediate bulk containers – otherwise known as IBCs, are industrial-strength containers used to store or transport a variety of liquids and solids. They’re designed to store products in large quantities, providing a safe and durable way to move them around.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Products” tab_id=”1622614129160-2-3″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is specialised equipment needed for your products?” tab_id=”1622677422-1-65″][vc_column_text]Some of our products are designed to be used with standard civil, mining, and farming equipment in mind. However, some of our products require specialised pumps, dosing units, and other equipment to be used. GRT supplies this specialised equipment.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What\u2019s the impact of weather on your products?” tab_id=”1622677422-2-93″][vc_column_text]Our products have been developed to cope with extreme weather conditions. Please navigate to specific product pages for more information. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can you provide an MSDS \/ SDS?” tab_id=”1622679232694-3-7″][vc_column_text]Yes, SDS\u2019s are available for all products. These are reviewed and updated regularly, and all meet the Global Harmonized Systems (GHS). Contact us for more information.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How long do the products last?” tab_id=”1622693060420-4-4″][vc_column_text]Typically, dust control and erosion control products can last between 6-12 months. However, this depends on various factors such as vehicle traffic, weather conditions, soil type, location, etc. Talk to one of GRT’s engineers to determine the best solution for your application.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you sell or rent trucks, trailers, or other equipment?” tab_id=”1622679583813-3-2″][vc_column_text]Yes, we do. GRT\u2019s engineers have designed pumps, dosing stations and equipment that make applying the GRT products easier and more accurate.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How does external temperature and ambient conditions affect the product levels in the IBCs?” tab_id=”1660266377648-5-4″][vc_column_text uncode_shortcode_id=”874183″]GRT products do expand and shrink in volume with temperature changes. Liquids that are filled at 15oC can expand around 0.3% if left out in the sun on a hot day. A temperature increase of 30oC can change the fill level from 1,000 litres to 1,030 litres or more.<\/p>\n

If significant changes in ambient conditions are expected, then fillers and end-users should specify IBC\u2019s with a top lid insert that allows pressure compensation to avoid over pressuring when heating or tank contraction during cooling. Read more<\/a><\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do GRT\u2019s products vary in specific gravity? Explain further.” tab_id=”1660267213893-6-8″][vc_column_text uncode_shortcode_id=”202567″]Water has a specific gravity of 1. Most of our film-forming polymers (for example – GRT7000, GRT: Enviro-Binder) are pretty close to this. Our LCP technologies (for example GRT: Haul-Loc, GRT: Soil-Loc, and GRT: DC Binder) are significantly heavier. 1000L is about 1100kg. On the other hand, GRT: Wet-Loc is much lighter; so much so that a full IBC is only about 830kg.<\/p>\n

So the unit of measurement is varied based on this and therefore the pricing.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Dust Suppression” tab_id=”1665534652610-5-10″][vc_accordion sign=”plus”][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is dust suppression?” tab_id=”1645765510-1-78″][vc_column_text uncode_shortcode_id=”968982″]Dust suppression is the corrective best practice of dealing with fugitive dust particles that have been dislodged from their source. It limits the extent to which dust particles travel in the air.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is a dust suppression dosing unit?” tab_id=”1645765510-2-82″][vc_column_text uncode_shortcode_id=”568366″]A dust suppression unit is a Sustainable Mining Automated Reporting Technology (SMART) dosing unit which is a key hardware component that captures and uses powerful real-time data to improve water cart fleet management while cost-effectively eliminating dust.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do dust suppressants work?” tab_id=”1645765872017-2-2″][vc_column_text uncode_shortcode_id=”142380″]Different dust suppressants have different mechanisms of action. For example, surface active agents lower the surface energy of water which enables surface charge similarities with dust particles and subsequent binding of the dust particles.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why is dust suppression important?” tab_id=”1645766326401-3-1″][vc_column_text uncode_shortcode_id=”129444″]Dust suppression is important for water conservation through reduction of water truck movements, increased production efficiency, improved visibility during operations, reduced operator downtime, compliance to dust legislation and improved safety and health of workers and communities within the vicinity of mining operations. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do you control dust in mines?” tab_id=”1665033591761-4-10″][vc_column_text uncode_shortcode_id=”623282″]Dust control in mines varies with type of mine and its activities. You can control dust in mines by using liquid polymers that bind and agglomerate unbound granular materials in unsealed surfaces on haul roads and low-volume roads.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is the biggest health risk of mining?” tab_id=”1665033609331-5-8″][vc_column_text uncode_shortcode_id=”137146″]The biggest health risk of mining is contracting occupational lung disease. Exposure to dust at the mine often results in dust related diseases such as silicosis, coal mine workers pneumoconiosis, and lung cancer.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How does dust formation happen in mines?” tab_id=”1665033643397-6-7″][vc_column_text uncode_shortcode_id=”115618″]Dust forms in pit to port activities. At the pit it is dislodged from activities such as blasting and drilling. On the way to the port, it is generated from hauling and material handling activities. At the port dust forms during loading and unloading activities and stockpiling.<\/span>
\n<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do miners breathe underground?” tab_id=”1665033662678-7-2″][vc_column_text uncode_shortcode_id=”135158″]Miners breathe underground via mine ventilation systems which supply sufficient fresh air and expel contaminated air. The ventilation system dilutes and removes poisonous gases, dusts, diesel particulate matter and regulates temperature.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Freight & Shipping” tab_id=”1622610931-2-96″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you ship in Australia or internationally?” tab_id=”1622677203-1-70″][vc_column_text]We supply products across Australia and all over the world. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I pick it up from the warehouse and\/or arrange my own freight carrier?” tab_id=”1622677203-2-79″][vc_column_text]Yes, you can pick it up from the warehouse and\/or arrange your own freight. Alternatively, we can get a competitive rate for you.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What unit measurements are GRT products delivered in?” tab_id=”1660266442880-4-9″][vc_column_text uncode_shortcode_id=”768242″]GRT products are typically sold at a price per IBC. Products listed per litre are sold in 1,000L per IBC as they have a specific gravity close to or equal to 1. Whereas, products listed per kg have a higher specific gravity (and are therefore heavier – more dense), and can only be sold as a maximum of 950L\/IBC.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What are the delivery charges and timeframes?” tab_id=”1622679274788-2-3″][vc_column_text]Delivery charges depend on location and the situation at the receiver\u2019s end. However, our experienced logistics team can overcome any challenges that may arise. Most products are typically dispatched within 2-3 business days. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do I track my order?” tab_id=”1622679277804-3-5″][vc_column_text]GRT can provide tracking advice on confirmed orders.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is GST applicable on exports?” tab_id=”1660266513699-5-0″][vc_column_text uncode_shortcode_id=”128372″]No. GST is not applicable on Australian exports.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Are export prices inclusive of freight costs?” tab_id=”1660266897745-6-2″][vc_column_text uncode_shortcode_id=”109116″]No. Export prices <\/span>exclude<\/span><\/i> freight. Shipments comprise 18 IBC’s for each 20 GP containers (unless otherwise varied by GRT).<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What are the embossed graduation markings on IBC inner tanks?” tab_id=”1660267037427-7-7″][vc_column_text uncode_shortcode_id=”145299″]IBC stands for Intermediate Bulk Container.
\nGRT\u2019s IBCs are sourced from Sch\u00fctz Australia ECOBULK. The inner tanks of the Sch\u00fctz Australia ECOBULK range of IBCs are embossed with 100 litre graduation marks up to the nominal capacity of 1,000 litres. These markings are indicative only and are present to allow end-users to estimate the contents remaining in an unpigmented IBC. Some variation is found due to the variable shrinkage rates of high-density polyethylene (HDPE) during the moulding process and also after filling, there can be some \u201cbulging\u201d of the steel cage which can affect the accuracy of the fill marks.<\/p>\n

Typically, packaging companies will fill containers with liquid products based on weight as the density or specific gravity of liquids changes with temperature. A fill quantity based on weight can be converted to volume at a standard ambient temperature and pressure. Read more.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why is there free space in the IBC and what does it indicate?” tab_id=”1660267101631-8-8″][vc_column_text uncode_shortcode_id=”366994″]To ensure the Sch\u00fctz IBC\u2019s meet the requirements of the Australian Code for the Transport of Dangerous Goods by road or rail, 7th Edition (ADG7), enough free space or \u201cullage\u201d must be left to allow for thermal expansion up to 50oC. Liquids that are filled at 15oC can expand around 0.3% if left out in the sun on a hot day. A temperature increase of 30oC can change the fill level from 1,000 litres to 1,030 litres or more.<\/p>\n

Therefore, the inner tanks of IBC\u2019s have a brim-full capacity of approximately 1,070 litres. If filled to the nominal capacity of 1,000 litres, this then allows sufficient free space for liquid to expand in conditions with high ambient temperature.<\/p>\n

If significant changes in ambient conditions are expected, then fillers and end-users should specify IBC\u2019s with a top lid insert that allows pressure compensation to avoid over pressuring when heating or tank contraction during cooling. Read more.<\/a>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Doing Business” tab_id=”1622614300746-3-8″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I pay by credit card?” tab_id=”1622690648462-3-10″][vc_column_text]Yes, we accept credit\/debit card payment. Please ask while placing the order.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do I get a quote?” tab_id=”1622680164474-2-4″][vc_column_text]You can fill this form here<\/a>, and one of our team members will get back in touch shortly with a quote.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What are your payment terms?” tab_id=”1622679335009-2-6″][vc_column_text]Payment is prior to shipment in most cases. However, terms are offered to customers with accounts or under supply agreements\/contracts.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How can I be a distributor to GRT?” tab_id=”1622692352637-3-2″][vc_column_text]As a licensed Global Road Technology distribution partner you will be part of a dynamic distributorship that is ready to provide your clients with outstanding service and products. You can contact us and find more information here<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Does GRT operate on any E&OE terms?” tab_id=”1660266555733-4-6″][vc_column_text uncode_shortcode_id=”146154″]All GRT\u2019s invoices are subject to our standard E&OE (errors and omissions excepted) terms (unless otherwise mentioned by GRT). The IBC\u2019s unit measurements may vary by 2.5%.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is your returns and refunds policy?” tab_id=”1676523754176-5-1″][vc_column_text uncode_shortcode_id=”363703″]We have an “all sales are final policy”. This means that subject to the Australian Consumer Law and the law generally, that all sales are final, no returns, no refunds.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Support” tab_id=”1622614410597-4-2″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”CAN I TALK TO YOUR ENGINEERS TO FIND A SOLUTION FOR MY SITE?” tab_id=”1622690556915-4-7″][vc_column_text]Yes, we offer site-specific solutions. Please fill the form and one of our engineers will get in touch with you at the earliest.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I order online?” tab_id=”1622690434889-4-9″][vc_column_text uncode_shortcode_id=”163458″]Yes, you can place an order on our industry-first marketplace – https:\/\/globalroadtechnology.com\/marketplace\/[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you provide after sale service?” tab_id=”1622679422700-2-2″][vc_column_text]We have a Client Relationship Manager as part of our continual improvement process. This position has been created to proactively follow up on our customer’s needs.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What\u2019s the feedback from your customers?” tab_id=”1622679425524-3-3″][vc_column_text]GRT is the highest and most rated company in our industry. We take pride in delivering site-specific engineered solutions to client’s problems and offer the best service. You can check our reviews<\/span> here<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is your returns and refunds policy?” tab_id=”1676523760888-4-3″][vc_column_text uncode_shortcode_id=”121055″]We have an “all sales are final policy”. This means that subject to the Australian Consumer Law and the law generally, that all sales are final, no returns, no refunds.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][\/vc_tabs][vc_empty_space empty_h=”3″][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ back_color=”color-jevc” back_image=”78828″ back_repeat=”no-repeat” back_attachment=”fixed” back_position=”center center” overlay_color=”color-jevc” overlay_alpha=”52″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ css=”.vc_custom_1622681511294{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column width=”1\/1″][vc_custom_heading text_color=”color-xsdn” text_size=”fontsize-570699″ text_weight=”700″ separator=”yes” separator_color=”yes”]What product is best for:[\/vc_custom_heading][vc_column_text text_lead=”yes” uncode_shortcode_id=”381729″]<\/p>\n